Terms of Service

Effective Date: January 27, 2025
Last Updated: January 27, 2025

Welcome to SpotsGuru ("Platform," "we," "us," or "our"). SpotsGuru provides a marketplace where travel creators ("Sellers") sell digital travel guides, maps, and related products to customers ("Buyers"). By using SpotsGuru, you agree to these Terms of Service.

1. About SpotsGuru

SpotsGuru acts as a marketplace and does not directly sell digital products. Payments are processed via Stripe Connect, and we take a commission on each sale. We do not process refunds or hold funds for Sellers.

2. Buying Digital Products

  1. No Account Required: Buyers do not need to create an account; purchases are completed through Stripe Checkout.
  2. Instant Access: Once the purchase is completed, Buyers receive immediate access to the digital product.
  3. All Sales Are Final: As all products are digital, purchases are non-refundable, except as stated in our Refund Policy.

3. Refund & Chargeback Policy

  1. Refunds are only available if:
    • The product is defective or inaccessible.
    • The Seller misrepresented the product.
  2. Refund requests must be made directly to the Seller.
  3. If a Seller is unresponsive, Buyers can request mediation from SpotsGuru.
  4. Buyers who file chargebacks without valid cause may be banned from future purchases.

4. Payment Processing & Seller Payouts

  1. Payments are processed via Stripe Connect; SpotsGuru does not handle payments directly.
  2. Sellers receive payouts via Stripe, following Stripe's payout schedule.
  3. Any payment disputes must be resolved through Stripe's dispute system.

5. Email Sharing & Marketing

  1. Buyer emails are shared with Sellers only via Stripe for order confirmation and support.
  2. Sellers may not use buyer emails for marketing unless the Buyer explicitly opts in.
  3. Buyers may opt in to receive lifetime update notifications from the Seller.

6. Seller Responsibilities

Sellers must:

  1. Provide accurate descriptions of their digital products.
  2. Provide accurate descriptions of their digital products.
  3. Handle refund requests according to these Terms.
  4. Not misuse buyer emails for unauthorized marketing.
  5. Not engage in fraudulent activity (e.g., misleading pricing, false advertising).

7. Intellectual Property & License

  1. All content sold on SpotsGuru is owned by the Seller.
  2. Buyers receive a personal, non-transferable license to use the purchased product.
  3. Buyers may not resell, distribute, or reproduce purchased content.

8. Dispute Resolution

  1. Buyers must attempt to resolve issues directly with the Seller before requesting mediation.
  2. If the Seller is unresponsive, SpotsGuru may assist but is not responsible for refunds.
  3. Disputes involving payments must be resolved through Stripe’s dispute system.

9. Limitation of Liability

  1. SpotsGuru is a marketplace, not the creator of the digital products. We are not responsible for product quality, accuracy, or updates.
  2. We do not guarantee that digital products will always be available.

10. Privacy Policy & Data Protection

  1. We comply with Swiss FADP and GDPR regarding data protection.
  2. Our Privacy Policy explains how we collect, process, and share data.

11. Changes to Terms

  1. We may update these Terms at any time.
  2. Changes will be posted on the website and take effect immediately.
  3. Continued use of SpotsGuru constitutes acceptance of the new Terms.